Every new account starts with a free trial so you can confirm the Service works on your device and connection before paying.
Within 48 hours of a first payment, if the Service does not work for you and our support could not fix it, we refund in full.
Duplicate payments are refunded in full at any time.
Extended outages of the Service itself (not of an individual third-party channel) lasting more than 24 hours are credited as extra days on your plan.
No refund is due for the loss of individual channels, for accounts closed for breach of the Acceptable Use Policy, or for unused time after a voluntary cancellation.
Refunds go back to the original payment method through the provider and can take 5 to 10 business days to appear. Ask at support@tvaider.com quoting your account email and payment reference.